Troubleshooting

A spreadsheet imports zero rows

• Confirm the sheet has a header row.
• Map the actual product-link column during preview.
• Ensure URLs are complete and include https://.
• For XLSX hyperlinks, upload the original workbook rather than a PDF export.

Scraping returns only a fallback name

The marketplace did not expose structured details to the server. Edit the row manually or use the Chrome extension while the product page is open.

Cloud save failed

Keep the editor open and retry. Check that your session is still active and that every date field uses a valid date. If the error persists, copy important manual text before refreshing.

A public URL returns 404

Confirm the page is published, the handle or slug is exact, and the required plan remains active. For custom domains, confirm verification is complete.

A redirect is unavailable

The offer or link may be paused, expired, unpublished or no longer allowed for the selected agent domain.

Contact support

Email support@repfolio.cc with:

• the page URL,
• what you expected,
• what happened,
• the approximate time and timezone,
• any visible reference code.

Never include passwords, extension tokens, card details or private API keys.